**DO NOT USE. SHUT OFF GAS TO UNIT IMMEDIATELY.**
URGENCYLIKELY CAUSES
Critical
Gas leak at valve, connection, or flex hose — requires immediate service
COOKING EQUIPMENT
Commercial Cooking Equipment Repair
Ovens, fryers, ranges, grills, steamers, combi ovens, and every piece of cooking equipment in your commercial kitchen — repaired by highly trained technicians with OEM parts, backed by 24/7 emergency dispatch.
We Work on 200+ Brands
SIMPLE, FAST, RELIABLE
How Cooking Equipment Repair Works
From your first call to a fully operational kitchen — here’s what to expect when you contact Eichenauer Services for cooking equipment repair.
Call or Request Online
Contact our dispatch center by phone or submit a service request online. Describe the equipment, the issue, and the urgency — we’ll prioritize accordingly.
Rapid Dispatch
A factory-trained cooking equipment technician is dispatched from the nearest branch with hours for emergency calls.
Diagnose & Repair
Your technician diagnoses the issue on-site, checks for the parts, and completes the repair. If a part must be ordered, we expedite next-day delivery in most cases.
Test, Document, & Follow Up
Every repair is performance-tested, and backed by our service warranty. We follow up to confirm the equipment is running perfectly.
THE Eichenauer Services DIFFERENCE
Why Choose Eichenauer Services For Cooking Equipment?
Your cooking line is the heart of your operation. When it goes down, revenue stops. Here’s why leading restaurants and other food service operators trust Eichenauer Services to keep it running.
Highly-Skilled Technicians
Our cooking equipment specialists receive ongoing training and certification from leading manufacturers
We Stock the Most Commonly Used Parts
We stock the most frequesntly used genuine manufacturer parts on our service vehicles. No generic substitutes — only parts that meet factory specifications.
90-Day Guarantee
Our technicians arrive in GPS-equipped vans with the tools and parts for same-day service. We back their work with the ESI guarantee (90 days parts and labor).
Planned Maintenance Programs
Prevent breakdowns before they happen. Our PM programs include burner inspection, thermostat calibration, gasket checks, gas-pressure testing, and thorough cleaning.
All Fuel Types & Configurations
Gas, electric, LP, and dual-fuel — we service every configuration. Our technicians are trained on both atmospheric and infrared burner systems across all major brands.
QUICK REFERENCE GUIDE
Common Cooking Equipment Problems
Recognize these symptoms? Don’t wait for a complete failure. Call Eichenauer Services and we’ll diagnose and resolve the issue before it shuts down your kitchen.
Gas smell near cooking equipment?
Oven not reaching temperature?
URGENCYLIKELY CAUSES
High
Faulty igniter, thermostat drift, gas valve failure, or blocked burner orifice
Fryer pilot light keeps going out?
URGENCYLIKELY CAUSES
High
Thermocouple failure, draft interference, or gas pressure issue
Conveyor oven belt not moving?
URGENCYLIKELY CAUSES
High
Motor failure, chain/belt wear, or drive mechanism jam
Uneven cooking or hot spots?
URGENCYLIKELY CAUSES
Medium
Clogged burner ports, fan motor issue, or baffle misalignment
Combi oven showing error codes?
URGENCYLIKELY CAUSES
Medium
Probe malfunction, boiler scale buildup, or software/sensor fault
Griddle surface not heating evenly?
URGENCYLIKELY CAUSES
Medium
Burner tube corrosion, thermostat calibration, or gas regulator issue
Oven door not sealing properly?
URGENCYLIKELY CAUSES
Low
Worn gasket, hinge damage, or latch mechanism failure
PROVEN TRACK RECORD
Results That Speak for Themselves
ESI has been a dependable partner for our kitchen equipment service needs. Their technicians respond quickly, work efficiently, and keep our operations running without disruption.
Sarah M., Culver's
Very friendly and helpful office staff. Technician was knowledgeable and repaired equipment as needed.
Amber A.
Susan was wonderful. I was looking for a part to be ordered she was kind enough to contact the manufacturer and did her best to get back to me and give me additional information. We definitely need service like this from every other company
Luis H., Local Guide
COMMON QUESTIONS
Cooking Equipment Repair FAQ
Everything you need to know about Eichenauer Services‘s commercial cooking equipment repair services.
What types of commercial kitchen equipment does Eichenauer Services repair?
Eichenauer Services services a wide range of commercial foodservice equipment, including cooking, refrigeration, ice machines, warewashing, and hot/cold beverage equipment.
Do you work on all brands and models?
We work on most major brands and models commonly used in commercial kitchens and foodservice operations; if you have a specific make and model, our team can confirm coverage before dispatch.
How do I request a service call?
You can request service by phone, email, or through our online service request form or customer portal, depending on your location and account setup.
What information should I have ready when placing a service call?
It helps to have the equipment type, make, model, serial number, a brief description of the issue, and your store or facility number so we can dispatch the right technician and parts.
What are your response times for emergency repairs?
Response times vary by market, but we prioritize critical issues that impact food safety, revenue, or store operations and strive for same-day or next-day service whenever possible.
Are your technicians trained and certified?
Our technicians receive ongoing manufacturer-supported training and internal education through Tech24 University to ensure they can safely and effectively service complex commercial equipment.
Do you provide warranty service?
In many cases we are authorized to perform warranty service for major manufacturers, but coverage depends on the brand, equipment, and warranty terms, so we will confirm eligibility case by case.
Can you service multiple pieces of equipment in one visit?
Yes, if you let us know about all open issues when you place the call, we can often address multiple units in a single visit to help minimize downtime and trip charges.
How do I get a copy of my service ticket or invoice?
Copies of completed work orders and invoices are available through your customer portal or by contacting our customer service or billing team.
COOKING EQUIPMENT
Cooking Equipment Down? Let’s Fix It — Fast.
Whether it’s an emergency oven failure during peak service or a planned maintenance program to prevent breakdowns, Eichenauer Services has highly skilled technicians, OEM parts, and 24/7 dispatch to keep your kitchen cooking.
