Yes, ESI supports national and regional chain customers and works with a large network of qualified partners to supplement our own technicians for expanded geographic coverage.
COOKING EQUIPMENT
Cooking Equipment Down? Let’s Fix It — Fast.
Whether it’s an emergency oven failure during peak service or a planned maintenance program to prevent breakdowns, Eichenauer Services has highly skilled technicians, OEM parts, and 24/7 dispatch to keep your kitchen cooking.
FAQS
How We Support You
Do you offer national account coverage?
Can you customize pricing for my organization?
We can customize pricing structures based on factors such as geography, volume, fixed pricing, and time-and-materials models to align with your operational and budgeting needs.
Is there a single point of contact for multi-location customers?
National and regional accounts are typically supported by a dedicated account management and customer service team to coordinate service, reporting, and program optimization.
What reporting options are available for multi-site customers?
We can provide consolidated reporting on work order history, spend by location, equipment trends, and PM completion rates to help you manage assets and costs across your portfolio.
What technology do you use to manage service calls?
We use GPS-enabled dispatching, mobile devices for our technicians, and a customer portal in many markets to provide real-time status updates and accurate documentation.
Will I know when my technician is on the way?
In many locations, we provide estimated arrival windows and updates through our dispatch team or portal so you know when to expect your technician.
How will I receive updates about my open work orders?
You can receive updates by email, through your portal, or via your designated point of contact, including notes on diagnosis, parts on order, and completion status.