FAQS

Frequently Asked Service Call Questions

How does Eichenauer Services prioritize safety?

Safety is a core value at ESI; we ensure our associates have proper tools, PPE, and training and we follow strict safety protocols on the road and on customer sites.

How do you protect my team and guests during service?

Technicians follow site-specific safety rules, secure work areas, and communicate clearly about any temporary impacts to your operation while service is in progress.

How is pricing determined for service calls?

Pricing is based on factors such as labor time, travel, parts, and any trade specific rate, like Freon reclaim fee, etc.

Do you offer quotes?

For many large repairs and projects, we can provide estimates for approval before work proceeds.

What forms of payment do you accept?

We accept multiple forms of payment including Check, Credit Cards, ACH, and Wire Transfer.