URGENCYLIKELY CAUSES
High
A failing compressor, low refrigerant charge, or damaged door gaskets letting warm air in
24/7 REFRIGERATION TECHNICIANS
Commercial Refrigeration Repair & Service
ESI technicians provide complete service and repair for warehouse and cold storage refrigeration systems — from walk-in coolers to compressor racks. Our technicians minimize downtime with planned maintenance, and they show up fast in an emergency, because a failed cold-storage unit puts your product on the clock. ESI provides 24/7 service and repair for warehouse refrigeration equipment.
300+ Manufacturers Serviced
90-Day Parts & Labor Guarantee
SIMPLE, FAST, RELIABLE
How Commercial Refrigeration Repair Works
From your first call to a fully operational facility — here’s what to expect when you contact ESI for commercial refrigeration service.
Call or Request Online
Contact our dispatch center by phone or submit a service request online. Describe the equipment, the issue, and the urgency — we’ll prioritize accordingly.
Rapid Dispatch
A factory-trained technician is dispatched from the nearest branch within hours for emergency calls.
Diagnose & Repair
Your technician diagnoses the issue on-site, checks for the part, and completes the repair. If a part must be ordered, we expedite next-day delivery in most cases.
Test, Document, & Follow Up
Every repair is performance-tested and backed by our 90-day service guarantee. We follow up to confirm the equipment is holding temperature correctly.
THE ESI DIFFERENCE
Why Choose ESI For Comercial Refrigeration?
When refrigeration goes down, food safety and revenue are both on the line. Here’s what sets ESI apart for commercial refrigeration service.
Highly-Skilled Technicians
Our refrigeration specialists receive ongoing training from leading manufacturers.
We Stock the Most Commonly Used Parts
We stock the most frequently used genuine manufacturer parts — thermostats, heating elements, belts, gaskets, and more — on our service vehicles. No generic substitutes, only parts that meet factory specifications.
90-Day Guarantee
Our technicians arrive in GPS-equipped vans with the tools and parts for same-day service. We back their work with the ESI & Tech24 guarantee: 90 days on parts and labor.
Planned Maintenance Programs
We can also help you prepare for an upcoming inspection visit, which includes burner inspection, thermostat calibration, gasket checks, gas-pressure testing, and thorough cleaning — not just a quick look.
KNOW THE WARNING SIGNS
Common Commercial Refrigeration Problems
Not sure if it’s time to call for service? Here are some of the most common commercial refrigeration issues we see, and what usually causes them.
Why isn’t my walk-in cooler holding temperature?
Why isn’t my blast chiller cooling food fast enough?
URGENCYLIKELY CAUSES
High
Low refrigerant charge, an overloaded load size, or a failing evaporator fan motor
Why is my compressor short-cycling (turning on and off rapidly)?
URGENCYLIKELY CAUSES
High
Low refrigerant charge, a failing start relay or capacitor, or a dirty condenser restricting airflow
Why is my ice machine producing less ice than usual?
URGENCYLIKELY CAUSES
Medium
Dirty condenser coils, restricted water flow, or a failing water inlet valve
Why is my reach-in refrigerator running warm?
URGENCYLIKELY CAUSES
Medium
A failing evaporator fan, blocked airflow from overstocking, or a worn door gasket
Why is my display case fogging up or not holding temperature?
URGENCYLIKELY CAUSES
Medium
A failing anti-sweat heater, low refrigerant charge, or a malfunctioning defrost timer
Why is my freezer building up excessive frost?
URGENCYLIKELY CAUSES
Medium
A failing defrost heater or timer, a door seal leak, or a blocked condensate drain line
Why does my beer or keg cooler run constantly?
URGENCYLIKELY CAUSES
Medium
A dirty condenser coil, frequent door openings, or a mis-calibrated thermostat
FREQUENTLY ASKED QUESTIONS
Commercial Refrigeration Repair FAQ
Answers to the questions we hear most from restaurant, c-store, and grocery operators. Don’t see yours? Give us a call.
What types of commercial refrigeration equipment does ESI service?
We service the full range: walk-in coolers and freezers, reach-ins, ice machines, display cases, prep tables, blast chillers, and keg and beverage coolers, from single-door units to multi-unit refrigeration racks.
Are your technicians factory-certified for major refrigeration brands?
Yes. Our technicians are factory-trained and certified on 300+ manufacturers, including the leading commercial refrigeration brands, and complete ongoing training through Tech24 University.
What does a commercial refrigeration planned maintenance visit include?
A typical visit covers condenser and evaporator coil cleaning, refrigerant charge checks, door gasket inspection, thermostat calibration, and defrost-cycle verification, all aimed at catching small issues before they become breakdowns.
How quickly can you respond to a refrigeration emergency?
Most markets offer same-day service, and our dispatch center is available 24/7. A down walk-in or ice machine gets prioritized, since food safety and product loss are on the line.
COMMERCIAL REFRIGERATION REPAIR
Commercial Refrigeration Down? Let’s Fix It — Fast.
Whether it’s an emergency walk-in failure right after a delivery or a planned maintenance program to prevent breakdowns, ESI has highly skilled technicians, OEM parts, and 24/7 dispatch to keep your refrigeration running.
