Safety is a core value at ESI; we ensure our associates have proper tools, PPE, and training and we follow strict safety protocols on the road and on customer sites.
PREVENTATIVE MAINTENANCE
Don’t Wait for an Emergency
At Eichenauer Services, we handle many planned service events each year. By taking care of small issues before they become big problems, you can cut expenses by avoiding unnecessary equipment failure and costly downtime.
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FAQS
Frequently Asked Service Call Questions
How does Eichenauer Services prioritize safety?
How do you protect my team and guests during service?
Technicians follow site-specific safety rules, secure work areas, and communicate clearly about any temporary impacts to your operation while service is in progress.
What technology do you use to manage service calls?
We use GPS-enabled dispatching, mobile devices for our technicians, and a customer portal in many markets to provide real-time status updates and accurate documentation.
Will I know when my technician is on the way?
In many locations, we provide estimated arrival windows and updates through our dispatch team or portal so you know when to expect your technician.
How will I receive updates about my open work orders?
You can receive updates by email, through your portal, or via your designated point of contact, including notes on diagnosis, parts on order, and completion status.
How is pricing determined for service calls?
Pricing is based on factors such as labor time, travel, parts, and any trade specific rate, like Freon reclaim fee, etc.
Do you offer quotes?
For many large repairs and projects, we can provide estimates for approval before work proceeds.
What forms of payment do you accept?
We accept multiple forms of payment including Check, Credit Cards, ACH, and Wire Transfer.
Can I see a breakdown of labor and parts on my invoice?
Yes, invoices itemize labor, travel, and parts to provide clear visibility into the work performed and associated costs.