Scheduled maintenance programs that extend equipment life and prevent costly breakdowns.
SERVICE AREA
Locations
Find out what we service and where.
COVERAGE AREA
Where We Service
ESI has factory trained/certified Technicians residing throughout Central Illinois and Eastern Iowa, which greatly reduces travel costs and response times. With our extensive service area we offer 1 toll-free call even if you have multiple operations in various cities.
Hours
Monday-Friday: 7:30 am – 4:30 pm
Saturday-Sunday: By Emergency Call Only
24/7 Dispatch
Monday-Friday: 7:30 am – 4:30 pm
Saturday-Sunday: By Emergency Call Only
24/7 Dispatch
Cities such as:
- Decatur, IL (Our Office)
- Bloomington, IL
- Champaign, IL
- Peoria, IL
- Springfield, IL
- Peru, IL
- Bourbonnais, IL
- Galesburg, IL
- Mattoon, IL
- Effingham, IL
- Moline, IL
- Davenport, IA
- Iowa City, IA
- Cedar Rapids, IA
- Cedar Falls, IA
- Coralville, IA
FIND US
Cities We Service
WHAT WE SERVICE
Service Capabilities
Regardless of how small or big the repair is, you can count on Eichenauer Services to get it done properly, professionally, and promptly — we understand that extended downtime can cost a restaurant real customers. ESI has multiple manufacturer-trained technicians based throughout Central Illinois and Eastern Iowa. Our ESI team provides repair service on:
Preventative Maintenance
Learn More >
Foodservice Equipment Repair
Our expert technicians service a wide range of cooking, refrigeration, beverage, and HVAC equipment.
Equipment Removal
We assist with removing old equipment — safe utility disconnection, careful handling to protect your space, and compliant disposal.
HVAC Repair
ESI services and repairs all types of HVAC and exhaust/make up systems.
Beer Equipment Repair
Service and repair for beer equipment including Keg Coolers, Direct-Draw Draft Systems, Beer Cooler Refrigeration Units, and related systems.
Manufacturers We Service
A list of the manufacturers on which we provide expert-level service.
Equipment Install
When it’s time to install new equipment, it’s time to call ESI.
Bakery Equipment
Expert repair and service for commercial bakery equipment including ovens, mixers, proofers, and dough processing systems.
Commercial Beverage Equipment
Service and repair for beverage equipment including ice machines, beverage dispensers, coolers, and related systems.
Cooking Equipment Repair
Expert service on ovens, ranges, fryers, grills, steamers, and other commercial cooking equipment.
Commercial Refrigeration Repair
Repair and maintenance for walk-in coolers, freezers, reach-ins, and commercial refrigeration systems.
Commercial Dishwasher Repair
Reliable repair and service for commercial dishwashers and kitchen plumbing systems.
COMMON QUESTIONS
Frequently Asked Questions
Do you provide same-day service in Central IL and Eastern IA?
Same-day service is often available for urgent needs in Central Illinois and Eastern Iowa, depending on call volume and technician availability at the time of your request.
Are travel charges different for rural locations?
Travel charges may vary for locations outside the core metro area; our dispatch team will review any additional charges with you when the call is scheduled.
Can I speak directly with someone at the local office?
Yes, our Decatur office has local customer service and dispatch staff who can assist with scheduling, updates, and questions about your service.
What areas does your Decatur branch serve?
Our Decatur team serves customers in:
- Decatur, IL
- Bloomington, IL
- Champaign, IL
- Peoria, IL
- Springfield, IL
- Peru, IL
- Bourbonnais, IL
- Galesburg, IL
- Mattoon, IL
- Effingham, IL
- Moline, IL
- Davenport, IA
- Iowa City, IA
- Cedar Rapids, IA
- Cedar Falls, IA
- Coralville, IA
And, we may be able to support additional nearby locations upon request.
What are your standard service hours in Central IL and Eastern IA?
Standard hours in Central Illinois and Eastern Iowa are Monday through Friday from 7:30 AM to 4:30 PM, with after-hours and emergency service available for critical issues.
Do you offer national account coverage?
Yes, ESI supports national and regional chain customers and works with a large network of qualified partners to supplement our own technicians for expanded geographic coverage.
Can you customize pricing for my organization?
We can customize pricing structures based on factors such as geography, volume, fixed pricing, and time-and-materials models to align with your operational and budgeting needs.
Is there a single point of contact for multi-location customers?
National and regional accounts are typically supported by a dedicated account management and customer service team to coordinate service, reporting, and program optimization.
What reporting options are available for multi-site customers?
We can provide consolidated reporting on work order history, spend by location, equipment trends, and PM completion rates to help you manage assets and costs across your portfolio.
What technology do you use to manage service calls?
We use GPS-enabled dispatching, mobile devices for our technicians, and a customer portal in many markets to provide real-time status updates and accurate documentation.
Will I know when my technician is on the way?
In many locations, we provide estimated arrival windows and updates through our dispatch team or portal so you know when to expect your technician.
How will I receive updates about my open work orders?
You can receive updates by email, through your portal, or via your designated point of contact, including notes on diagnosis, parts on order, and completion status.
What makes Eichenauer Services different from other Tech24 locations?
Eichenauer Services is part of the Tech24 family and provides full-service solutions with deep experience in the local market, while still offering access to Tech24’s national training, technology, and support resources.
Do your technicians at Eichenauer Services have additional certifications?
Many Eichenauer Services technicians hold specialized certifications related to CFESA, RFMA, NFIB, and Manitowoc STAR Service & Parts, in addition to standard Tech24 training.
Does Eichenauer Services cover the same service area as other Tech24 locations?
Eichenauer Services focuses on Central Illinois and Eastern Iowa, but as part of Tech24 we can coordinate service outside that area through nearby branches and trusted partners.
COOKING EQUIPMENT
Cooking Equipment Down? Let’s Fix It — Fast.
Whether it’s an emergency oven failure during peak service or a planned maintenance program to prevent breakdowns, Eichenauer Services has highly skilled technicians, OEM parts, and 24/7 dispatch to keep your kitchen cooking.
